Terms & Conditions

Internet Sales: All Sales Final

All Internet sales, phone sales, and out-of-state sales are final.

Shipping:

Domestic US Shipping for orders under 50 lbs is set at a flat rate per order of $11.50.

Items over 50 lbs, furniture, and other identified products will be charged at actual shipping costs, which may be more than the usual $11.50.

Any excess shipping charges will be added to your invoice. This means that the total charges that appear in your shopping cart may be less than the final amount ultimately charged to your card. By placing your order, you agree to pay the actual shipping costs to ship your order. If you would like to know the total cost of shipping before placing your order, please call us at the store at 571-970-6931, 10am-7pm EST Monday-Saturday or 12pm-6pm on Sunday.

International Shipping (outside of the domestic US) will be charged at actual cost, regardless of weight.

Items over $1,000 will have an additional insurance shipping charge at actual cost and will be added to your invoice at time of shipping.

Custom Orders:

Since custom orders are made expressly for you, they are not returnable.

You may cancel a custom order as long as the order is not in process at the workroom. There will be a 30% cancellation charge.

Down Products & Bedding:

All down products & bedding are considered custom and are not returnable.

Floor Samples:

Furniture floor samples are not returnable.